FAQ
Frequently asked questions
Extensions follow your natural lash growth cycle, so individual lashes shed every 6–8 weeks. Most clients return for a fill every 2–3 weeks to keep their set looking full between fresh applications.
Arrive with clean, makeup-free lashes — no mascara, oil-based cleansers, or eye creams the day of your appointment. Plan to relax with your eyes closed for the duration of your service.
Yes, with a few adjustments. Skip waterproof and oil-based mascaras and eye makeup removers, since the oils break down the adhesive bond and shorten retention.
Your artist removes any lashes that have grown out or loosened, cleanses the lash line, and fills in the gaps with new extensions matched to your original set.
We ask for at least 24 hours' notice to cancel or reschedule. Appointments cancelled with less notice, or missed entirely, may be subject to a fee charged to the card on file.